The customer has the right to return new unworn goods within 14 days. Goods should be returned in their original packaging where relevant.They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period.

Please follow these steps when returning/exchange an order:

1 ) Send an e-mail to

2 ) Make sure that the jewellery is packed in their original jewellery boxes. 

4 ) Return your order to : Augustė Šnioka Jewellery, Raugyklos street 17-34 , 01140 Vilnius, Lithuania    

Refunds for returned products will be made as soon as possible, 30 business days, after we received the returned products.

Augustė Šnioka Jewellery does not compensate packages lost in return shipping.

What cannot be returned ?

Augustė Šnioka Jewellery is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU. Items with personal engraving cannot be returned. Worn, altered or damaged merchandise cannot be returned. Bespoke, custom and made to order items are not eligible for returns or exchanges.