Terms & Conditions Bespoke Pieces


“Bespoke jewellery” means any item of jewellery that is created by us in accordance with the customer’s specifications, or an original model that is customised based on the customer’s input. Special terms and conditions apply to such purchases:

§ 1. The design process and production begin after the customer has pre-paid the full amount. Payment should be made by VISA, Mastercard or PayPal through a payment link provided by Augustė Šnioka Jewellery.

§ 2. The time of delivery will vary depending on the complexity of the item. Delivery time will be agreed with each individual customer. 

§ 3. Bespoke and engraved items are considered special orders and because they have been made especially for you, they are not eligible for returns or exchanges. If we are not measuring your ring size for you, we strongly recommend that measurements are taken by a professional jeweler.

§ 5. Necklaces and bracelets are sold in the lengths specified on our website. Custom lengths are available on request for most designs. There may be a charge involved for the extra materials used. Where this is the case, you will be informed before any work is undertaken.

§ 6. The contract of sales is concluded when you accept these Terms and Conditions and pre-payment has been received by Augustė Šnioka Jewellery. 

§ 7. We are unable to accept cancellations on bespoke, customised or personalised orders already in production. We reserve the right to refuse a refund or exchange on goods ordered in error.